Sales and returns policy
Standard Returns Policy
Click here for more details about the consumer statutory rights. Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt and original packaging within 14 days of the date you receive the product and we’ll exchange it or offer a refund based upon the original payment method. We are not required to provide a refund if you change your mind. However, you can ask for a replacement or refund if the problem with the product is major.
We may take into account how much time has passed since you bought the product considering the following factors:
type of product
the length of time for which it is reasonable for the product to be used
the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
What is a major problem?
A product or good has a major problem when:
it has a problem that would have stopped someone from buying it if they’d known about it
it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
it is significantly different from the sample or description
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
it is unsafe.
A service has a major problem when:
it has a problem that would have stopped someone from buying it if they’d known about it
it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.
Repair and Warranty Q&A
Q: What is the warranty offered with aftermarket repairs?
A: We have a limited 5 year warranty for all screens, and a 6 months warranty for battery replacements.
Q: What is covered under your repair warranty?
A: Our warranty covers issues related to touch and no-display on screens, quick draining issues after repair on batteries.
Q: What is not covered by your repair warranty?
A: Our warranty does not apply if the device had accidental damage, water damage before and after repair, spots or lines on the screen due to an impact, and normal wear and tear, such as if the parts after repair had been scratched or dented by the user.
Q: Will my phone still be waterproof after the repair?
A: We will apply seals where necessary for certain devices for dust and water resistance. However, we do not advise putting your device into any liquid without a proper water-proofing case or pouch.
Q: What is the estimated turnaround on a repair?
A: If parts are in stock, phone screens are replaced within an hour; tablet screens within 90mins. Phone batteries within an hour; tablet batteries within 90mins. However, reservation may be required for certain devices.
Q: How long should a phone battery replacement last?
A: Under a single full cycle per day, new batteries should last two years or more before a replacement is recommended.
Q: How would I know when to replace my phone battery?
A: For iPhones, see Battery Health under Settings -> Battery. For certain new android devices, the phone will have a reminder to replace the battery. Most manufacturers recommend a battery replacement when the battery health falls below 80%.
Q: Why does my device intermittently turn off when I’m on a call or just browsing, but it had charge?
A: This could be a sign of the battery that is dangerously below 80% capacity. If you think the device is over two years old, or that you regularly keep it on charge, take it into your nearest reputable repairer to have it inspected.
Q: Should I choose OEM or aftermarket parts, and how will it affect my device?
A: Our OEM and aftermarket parts are chosen from reputable suppliers with strict quality controls. For example, iPhone Pro models are fitted with calibrated OLED displays, whereas, third-party aftermarket replacements are commonly fitted with Incell LCD displays. However, aftermarket screens are more cost effective, the trade-off is less efficiency and image fidelity.
Q: Do you use Genuine Samsung / Google / Android parts?
A: We only recommend servicing with Samsung and Google genuine parts. However, we have refurbished screen parts available for certain older Google devices. Please give us a call for details and costs.
Q: Why are screen repairs for some models so costly?
A: Only genuine screens are available currently for newer Apple and Android devices. For third-party repairers, the cost of these OEM screens are substantially higher than the typical aftermarked screen. However, the cost is offset by our quick turnaround and after repair data-retention.